Cancellation and Refund Policy

AI Trading Software Agents

AI Trading Software Agents are digital software/service products. Once payment is successfully captured/verified and the order is recorded, purchases are non-refundable.

Refunds are not provided for trading losses, dissatisfaction with trading outcomes, market movement, change of mind, inability to generate profit, or user-side configuration/usage decisions. These tools do not guarantee profit and do not provide investment advice. Customers are responsible for reviewing and understanding the product before purchase.

Payment-Error Corrections

If a duplicate payment, incorrect charge, failed order record, or payment captured without a corresponding order/next-step record occurs, Vyntegra will review the transaction and correct or refund the affected payment as applicable. This is handled as a payment-error correction, not a product refund.

Talk to Expert Consultations

Talk to Expert consultations begin with a booking enquiry. The Vyntegra team will contact customers to discuss availability, consultation scope, and any applicable next steps.

Consultation-specific payment, cancellation, and refund terms, if applicable, will be shared during the follow-up process.

Custom Solutions

Custom Solutions are scoped separately after enquiry. Any cancellation, refund, or payment terms for a custom engagement should be agreed as part of the specific scope and payment terms for that engagement.

Contact

For refund or payment-error questions, contact support@vyntegra.in with your order/payment details and a short description of the issue.